Mercator Advisory Group provides research and advisory services for the consumer payments industry. We are exclusively focused on the impact of technology on business process. We provide analyst reports, presentations, consulting and other services in support of strategic marketing and technology initiatives.

Advisory Group Services:

Banking Group:

Banking Channels Advisory Service

Payments Group:

Consulting

CustomerMonitor
Survey Series

Careers

MERCATOR ADVISORY GROUP
is the leading independent research and advisory services firm exclusively focused on the payments industry globally, charting the course for sustained growth and profitability.


		The Mexican Payment Card Market


		Alternative Currencies: Is There Staying Power?


		Cross-Border Payments: Can the Card Networks Compete?


		Keeping Up with M-Pesa


		Social Payments: Mobile and Online Services Help Both Social and Collective Spending


		Personal Financial Management Tools: Bills, Budgets, and Beyond


		Solving Tax Refund Identity Fraud


		Techniques for Reducing Account Takeover


		Rediscovering the Value of the Call and Contact Center


		Commercial Bank Account Management: The Promise of eBAM


		PayPal: Less than a Friend?


		Best Practices for Converting U.S. Travel & Entertainment Card Portfolios to EMV


		The Benefits, and Dangers, of Two-Factor Authentication


		Enhancing T&E Card Programs: Analysis of Commercial Cards User Survey 2012


		M-Commerce: Opportunities, Challenges, and Inevitability


		Self-Service, ATM, and Other Channel Banking: Omnichannel Experience Needed

"Consumers are taking advantage of the variety of self-service banking options at their convenience with more frequent engagement using more banking channels than ever before. Consumers using multichannel banking expect more from their banks in the form of faster processing and a consistent user experience across all channels that reflects all the customers activities performed in any channel. This seamless channel integration, an "omnichannel" experience, will require financial institutions to develop new methods and tools to support and nurture customer engagement," states Karen Augustine, manager of CustomerMonitor Survey Series and author of the 'Self-Service, ATM, and Other Channel Banking: Omnichannel Experience Needed' report.