Mercator Advisory Group provides research and advisory services for the consumer payments industry. We are exclusively focused on the impact of technology on business process. We provide analyst reports, presentations, consulting and other services in support of strategic marketing and technology initiatives.

Advisory Group Services:

Banking Group:

Banking Channels Advisory Service

Payments Group:

Consulting

CustomerMonitor
Survey Series

Careers

MERCATOR ADVISORY GROUP
is the leading independent research and advisory services firm exclusively focused on the payments industry globally, charting the course for sustained growth and profitability.


		Commercial Bank Account Management: The Promise of eBAM


		PayPal: Less than a Friend?


		Best Practices for Converting U.S. Travel & Entertainment Card Portfolios to EMV


		The Benefits, and Dangers, of Two-Factor Authentication


		Enhancing T&E Card Programs: Analysis of Commercial Cards User Survey 2012


		M-Commerce: Opportunities, Challenges, and Inevitability


		Online Banking: Improving the Customer Experience


		Big Data Privacy


		Mobile Banking Deployment: Partnering and Outsourcing


		Global Mobile Retail Payment Initiatives 2013


		Payment Acquiring and Merchant Services in Canada 2013 Update


		Credit Card Reward Programs: Balancing Loyalty and Profitability


		2013 U.S. Commercial Card Market Update


		Mobile and Tablet Banking: Catalyst for Change


		Field Notes on Merchant Payments Steering


		Business at the Periphery: Opportunities Around the Transaction


		A First Look into the Canadian Prepaid Market

"Financial institutions need to improve user experience with online banking by supporting more consistent user experiences among channels and new technologies that offer access to more knowledgeable specialists that can resolve problems online."

Karen Augustine, manager of CustomerMonitor Survey Series at Mercator Advisory Group and the author of the report