January 2009
Boston, MA

Retail Virtual Lockboxes: Hint: They Aren't a Box

Abstract: While many non-financial services companies, ranging from Microsoft to MangoSoft, offer online data storage, they lack the reputation for trust that banks have long cultivated. Before a non-FI becomes the dominant player in the virtual lockbox/safe deposit space, this is a critical time for companies in the bank vendor space to capture market share by developing and marketing this increasingly relevant product to retail and small business accountholders.

Other recent Banking Advisory Reports recently released:

	Social Networking is the New Community Banking: When Will Banks Stake a Claim in Emerging Online Financial Communities?

Call Centers and the On-shoring Challenge: Building Customer Satisfaction Across Bank Contact Channels and Not Oceans

ATMs: The Bank Brand Sitting in the Footprint of a Microwave

This is a Mercator Advisory Group Note and is available through a membership services relationship. It is also available for one-off purchase.