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    This individual Report 2013 ATM Market Benchmark Report is available for purchase. This Report is available to members of Mercator Advisory Group’s Customer Interaction Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2950 per document. 


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2013 ATM Market Benchmark Report

New research from Mercator Advisory Group examines the current state of the global ATM market and new developments as financial institutions move toward an omnichannel banking environment. 

Boston, MA – December 05, 2013 – Boston, MA – In new research, the 2013 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel is expanding from a simple cash dispensing device to become the foundation for an increasing number of interactions between financial institutions and their customers and members.

"Today’s ATMs have evolved beyond their uninspired, appliance-like roots as a basic cash dispenser to a robust, full-function complement to the growing online and mobile banking self-service channels. ATMs are part of FIs’ larger initiative to invest in and update core, channel systems, back office, and analytics systems toward an omnichannel banking environment," comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report.

This report is 23 pages long and has 18 exhibits.

Companies mentioned in this report include Bank of America, Cardtronics, Co-Op Financial Services, Diebold, Global Axcess Corporation, NCR, Payments Alliance International, and Wincor Nixdorf.

Members of Mercator Advisory Group have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.

Highlights of this report include:

  • Concentration of ATMs in select countries around the world

  • Projection of total ATM numbers by 2016 

  • Examples of diverse functionality in different global markets 

  • Number of cash withdrawals by country, 2007–2012
  • Survey findings on consumer usage and preferences regarding ATMs in the U.S.

  • Three top ATM manufacturers’ global shipments, 2009–2012

  • Number of ATMs owned by leading owner-operators (FIs and ISO/IAD firms)