European PaymentsInsights

Order Form

    This individual Report European PaymentsInsights - 2020 Germany Summary Report is available for purchase. This Report is available to members of Mercator Advisory Group’s European PaymentsInsights Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2950 per document. 


    Use the form below to request this individual Report purchase or

    Click here for a fax-back order form




European PaymentsInsights - 2020 Germany Summary Report

Mercator's PaymentsInsights report sheds light on the payments dynamics of the German market.

Mercator’s German PaymentsInsights survey report examines how consumers view and use new payments technology, react to fraud incidents, and use ATMs, subscription, and bill payment services.

Mercator Advisory Group’s first consumer survey report from the annual European PaymentsInsights series, European PaymentsInsights, 2020 Germany Summary Report, takes an in-depth look at German payments consumers, their current payments experiences and behaviors, and their interest in and openness to new payments technologies.

“This survey report is part of the seven European country survey series in which we explore current topics in consumer payments. In this report, we establish a baseline of payments usage and financial attitudes, then explore the role of payments technologies, experiences with fraud, and use of other payment services,” stated Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the European PaymentsInsights series. “Every national market is unique; a long-established debit and credit card issuing market like Germany has many card security concerns in common with other mature markets. Consumer behavior has its own local variants, and in the case of Germany, those localized reactions may make the card security job for German payment providers more challenging.”

European PaymentsInsights surveys are based on 1,000 online interviews per country conducted among adult consumers in February 2020. A common questionnaire was developed in consultation with Mercator’s clients, and was then localized for each national market. In addition to Germany, countries surveyed in the 2020 program include France, the United Kingdom, Italy, the Netherlands, Spain, and Sweden.

This report in slide form is 83 pages long.

Companies mentioned in the survey results shown include: Apple, Google, PayPal, Samsung, and Venmo.

Highlights of this report include:

  • Baseline Financial Product Usage and Attitudes
  • New Payment Technology Usage and Attitudes
  • Fraud and Security Experiences
  • ATM Use
  • Bill Pay and Subscription Services