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    This individual Report Evolving Retail Concepts and Venues with Mobile Self-Checkout is available for purchase. This Report is available to members of Mercator Advisory Group’s Merchant Services Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2950 per document. 


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Evolving Retail Concepts and Venues with Mobile Self-Checkout

Mobile self-checkout speeds shopping.

New research from Mercator Advisory Group reviews the latest concepts and implementations of mobile self-checkout systems in the retail industry.

Many brick-and-mortar merchants are enduring a sales free-fall and looking for ways to generate more foot traffic in their stores. Building on the positive consumer reaction to mobile order and pay apps, merchants are developing mobile self-checkout systems as a shopping enhancement for time-strapped customers. These systems enable shoppers to use their cellphones to scan merchandise as they shop and then have the cellphone tally the sales, make payment, and receive an e-receipt, so they can exit the store without waiting in a checkout line. Some merchants indicate that their customers are coming to their stores more frequently, knowing that they will not have to wait in checkout lines.

A new research report from Mercator Advisory Group, Evolving Retail Concepts and Venues with Mobile Self-Checkout, describes different shopping approaches and integrated technology systems that are currently in use or in testing, including Amazon Go, Scan & Go from Walmart and Sam’s Club, as well as others including white-label versions and even smart vending machines. Mobile self-checkout will drive changes in the retail shopping process and lead to shifting consumer behavior in choosing where to shop. Merchants will be faced with decisions on new technology investment and store configuration revisions to meet the evolving preferences of their customers.

“In-store shopping needs to be more about the customer experience, and merchant mobile self-checkout apps add a new dimension to visiting stores and other retail venues, whether for a quick purchase or for extended shopping. Consumers love not standing in line—they just shop at their own pace, scan items, and leave whenever they are finished” commented Raymond Pucci, Associate Director, Research Services at Mercator Advisory Group and author of the report.

This report is 18 pages long and has 5 exhibits.

Companies mentioned in this report: Amazon, Apple, Barclaycard, Bizerba, Chase, Citi, CVS, Dunkin’ Donuts, FutureProof Retail, Google, Kohl’s, Mastercard, Omnyway, Rambus, Sam’s Club, Samsung, Starbucks, ViaTouch Media, Visa, and Walmart.

Highlights of this report include:

  • A review of the early merchant adopters of mobile self-checkout

  • Types of technology systems in use or testing

  • How self-checkout impacts consumer mobile use engagement

  • Merchant categories most suitable to mobile self-checkout apps

  • Implications for payments industry stakeholders