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    This individual Report Mobile Banking and Customer Account Strategies is available for purchase. This Report is available to members of Mercator Advisory Group’s Customer Interaction Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2950 per document. 


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Mobile Banking and Customer Account Strategies

Report examines mobile banking advances and the increased value they deliver both financial institutions and customers

Mobile banking has emerged as a key banking channel for reaching customers and increasing customer satisfaction and loyalty. As financial institutions search for fresh, innovative ways to engage customers, they are finding that mobile banking fits the bill.


In new research, Mobile Banking and Customer Account Strategies, Mercator Advisory Group reviews the important role that mobile banking plays in financial institutions' overall banking channel strategy.


Author of the report, Ed O'Brien, director of Banking Channels Advisory Service, says: "Advances in both mobile banking products and the underlying mobile phone technology have driven extraordinary growth for the channel, and offer new and improved ways for financial institutions to engage more deeply with customers. Furthermore, the ubiquity of mobile banking allows 24x7 interaction, whenever and wherever customers prefer to conduct business."

Highlights of this report include:


  • Benefits the mobile banking channel provides to FIs and customers.
  • The factors causing mobile banking's sharp usage increase and the reasons some customers have not yet leveraged mobile banking technology.
  • The new and improved ways mobile banking products allow financial institutions to engage more deeply with customers.
  • Anticipated changes to next generations of mobile banking applications.



This report is 29 pages long and has 13 exhibits.


Organizations mentioned in this report include: ACI, Apple, Bank of America, Chase, Citi, Clairmail, FFIEC, FIS, Fiserv, Google, Harland, Intuit, La Caixa, mFoundry, Microsoft, MShift, Research In Motion (RIM), S1, USAA, and the World Wide Web Consortium.